Highmark Residential Corporate Office - Dallas, Texas

Nash P.

I’m beyond appalled by the lack of accountability from this complex. My package was stolen, and I’ve been given the runaround ever since, despite being a rent-paying resident. My first interaction with Vanessa was horrible—she didn’t even pretend to care. Instead of addressing the issue, she simply told me to download Fetch to schedule my deliveries, completely disregarding the problem at hand.

Then there’s Anthony, who promised a “review” of the situation, but I’m still waiting on that. It seems I’ve been blocked from both emailing and calling, as I’ve had no response. Interestingly enough, when I called using a different number, someone answered right away.

It’s infuriating to think I signed a two-year lease under the impression that this place was secure, and now, just six months in, I’m dealing with this. I’ve contacted [email protected] as they suggested, but there’s been no response. They continue telling residents to reach out, but it’s clear they aren’t solving anything.

To make matters worse, the security cameras here are practically just decoration—they’re clearly not being used. The unprofessionalism from both the leasing agents and management has been shocking.

It’s also worth mentioning that the majority of the 5-star reviews for this place seem to be from people who’ve only toured the property, not actual residents. This is misleading and doesn’t reflect the reality of living here.

I’m urging anyone else who has experienced similar issues to consider pursuing a class-action lawsuit and report this business for negligence. Maybe then they’ll take us seriously. For the price we’re paying, this level of service and lack of security is completely unacceptable.

Faraz H.

I strongly advise anyone considering this apartment complex to look elsewhere. The management is unprofessional, unhelpful, and lacks basic bookkeeping skills. They consistently overcharge tenants, fail to properly track payments, and refuse to take responsibility for their mistakes.

If you try to dispute an incorrect charge, expect to be met with indifference or excuses. Communication is poor, and instead of resolving issues, they make it even harder for tenants to get fair treatment.

Save yourself the stress and frustration—there are plenty of other places that respect their residents and handle finances properly. Do your research and stay far away from this mismanaged complex!

Funmi

I live at hickory trace and i never expected this place to be in this worst situation. My car was stolen yesterday (12/03/2024). I parked the car in the parking lot with a valid property tag , only for me to take my child to school in the morning and I couldn't find my car. I asked the manager to help with the video , she said she was busy and would check later. After 5 hours she called and said she couldn't see anything because it was dark. Camera couldn't see anything because it was dark she said. Why would you have camera that couldn't see anything? This means they do not care about our safety for lives and properties. Am a single mother with a toddler and this is my third year in this place. I have always love this place until recently.

brittnay C.

We lived at icon on the greenway in Gastonia and we renewed our lease for 3 months ( just some extra time looking for a house) and never was told about a 60 day notice that had to be put in when we moved out we was told we would have to pay a $1500 fee for not putting in a 60 day notice and we explained to them we was never informed about the notice and they told us since we opted for the $25 a month security policy that that would be covered and we wouldn’t have to pay it that was 5 months ago and today I just received a call from debt collectors saying we owe $1500 no notice no letter in the mail no phone call and when I try to speak to them they are always busy

Funmilayo O.

I was here few weeks ago about my lost car. We finally found the car . Thank you to highmark, "Hickory trace townhomes" , Thank you Hickory Trace manager for pulling this through ( she is so humble and respectful )and also Tamara for her support. I appreciate all of you and thank you!

Brianna J.

I’ve lived in my apartment complex in Charlotte, NC for several years. Recently, Highmark took over. Since then, this place has been awful. The property is littered with trash. There have been several shootings here and the security is practically non existent. When it was owned my cortland, if there was ever a safety issue they would send an email with details of what happened and how they planned to fix it. Security was all over the premise. Now, I no longer feel safe in my own home. I pay way too much in rent to be scared to live here. I’ve sent 3 emails and a text about when our online resident portal will be back up and running so I can pay rent and put in service requests. No response. My neighbor who has 2 small children hasn’t had working AC for 3 weeks. The pool is FILTHY and bright green. No ETA on when that will be fixed. I hate living here now and truly can’t wait for my lease to be up.

Mersadez

Your properties deserve 0 stars.

I live at the Gio apartments in Plano and never in my life experienced such poor living conditions. The apartment is infested with gnats. my air conditioning has broken 3 times and my garbage disposal has broken 3 times. This is all within 6 months of living here. The manager and employees do not care about your living conditions and per my lease agreement and by law my apartment is supposed to be an habitable environment.

I will be calling tomorrow morning and in the event that I do not receive a response in a timely manner. I will be providing this property management and the apartments information to my attorney outlining your inability to live of to the terms of the lease.

Trishawdra D.

Sharing my experience! I moved in Providence Place in Denton Tx on Jan 5, 3 weeks later I get a call saying my file got audit. How so soon? My live-in aide award letter has a name on it along with hers, I was told that the other person name have to be removed. But that person is gone for 13 weeks, I also was told that the audit have to be done in a matter of time. But they let us in with this same document. Why the audit didn’t see it then? I expressed how they allowed us to enter and that this was their mistake and the reply I got was we all humans and make mistake. That’s not helping this matter. Now my only option is to put in a 60 day notice & pay $1100 to keep my name and live in aide name clear of eviction when this was Highmark fault & they won’t even take accountability. I even came up with options to remove my live in completely off the lease or move out in 30 days they put nothing on our credit but they are trying to make sure they stick the blame to us by they negligent. This is NOT right!!