Element National Management - Boca Raton, Florida

Brittany P.

Village Square -- Glen Burnie, MD

My issues are far long to post here, so I've attached screencaps of our letter of intent to vacate to Village Square, along with the corresponding photos of the issues discussed. Unfortunately, I can't attach videos to this review. If I could give this company and this place negative stars... I would.

Do yourself a favor and find somewhere else to live if you can help it at all.

MizzDR

I was places in Hazardous living conditions and was discriminated against while I was a Tenant at Traditions of Augusta, Augusta GA.

I have left multiple voice messages with corporate after not being treated infairly by thier complex. On top of the this, I gave my written notice and provided a forwarding address multiple times but I still haven't received my security deposit. I called religiously and the manager avoided me every time. New management there cannot help me since Element sold the complex recently. I reached out to corporate but I haven't gotten any responses. After all the harm and inconveniences my family was put through, I still haven't received answers to my messages / emails to this day.

I recommend people avoid apartments and homes associated with this bad business.

Brianna O.

The most terrible complex I have ever visited. My fiance lives there and he literally has to visit the office weekly. The apartment manager is very unprofessional. They lack understanding, customer service skills, and empathy. They apartment manager harasses us daily. Several unnecessary letters have been sent to his apartment with outrages accusations with no evidence. When you go to the office, they treat you as if you are beneath them and they you have no support behind you. He has tried several times to get in contact with corporate with an email address that was provided to him by the manager and the email comes back undeliverable. He has also looked up the company online and left several messages and still has yet to hear back from them. He will be speaking with a lawyer about harrassment and the news will be notified of their negligence. They have to and will be held accountable.

Samantha L.

Wow, I don't even know where to start about Village Square Apartments in Glen Burnie Maryland. Nothing ever gets fixed, no matter how many times you call and report the issue to the leasing office. I've called for months to notify the leasing office of the broken washers and dryers but they never fix or replace them. Our front door to the building is supposed to be a key entry but they didn't want to fix it so they just removed the entire lock. I've had to call numerous times to complain about the filthy stairwell and laundry room, which is the property's responsibility and it still never gets cleaned. For example, there has been either dog feces or vomit in the stairwell for over a month..that's right it's been sitting there for over a month and is now dried into the disgusting carpet. At a time when cleaning standards should be increased Village Square only cares about how clean their leasing office is. Also, I'm curious as to why Village Square feels its ethical to charge residents a monthly $20.00 amenity fee when the gym and pool have been closed for about 6 months due to the pandemic.

Andrea S.

I have been trying to get in contact with this company for almost 5 months now. The number they keep giving people to call is just a voicemail. No one ever picks up and no one ever calls you back when you leave a voicemail. I have emailed them about 5 times I think maybe more. Someone emailed me back saying they will contact me. That was a month and a half ago. They are pretty much like a nonexistent company. Just in case you guys don’t know. You can go to HUD’s website and file a complaint about them for whatever issue you have that they are ignoring.

UPDATE: 12/07/2020 as you guys can see this company is making fun of the tenants. They reply to the complaints about them not calling back or answering phones with a reply asking to give them a call. If that is not them just laughing at tenants I don’t know what is.

I have called them just now and left another voicemail as they requested. I will update this review and let you guys know if they call back which I highly doubt.

James R.

I rented this slum apartment at the Reserve at Lynn Lake in St. Petersburg, what a mistake. This is a slum except for the outrageous prices they charge. The Manager Stacy Gonzalez and the management company only care about collecting rents. The lakes are full of garbage that they refuse to clean, mold, rats, garbage bins overflowing and garbage strewn on the ground, I guess they wish to feed the rats.

The fencing is all broken, you complain and nothing gets done, I now count three pit bulls that are not supposed to be here, people cramming 4 occupants into a one bedroom apartment, no assigned parking, the road ways within the complex look like Dresden after the bombing in WW2.

The two swimming pools they brag about on the web, have been closed for 5 weeks now, yet they do nothing. Now they just foisted upon us lease holders a new water billing system, I have seen my rates jump with their newest scam, when you complain they make like they care and do absolutely nothing. The patios are not maintained, grass, junk furniture and no way for tenants to cut the grass and weeds.

The Management Company should be sued and a rent strike by tenants.
Having been a community organizer while in college, I am going to start picketing the complex and naming names, I work for a lawyer and am an investigator, I will find the names of the owners and management company staff. Stay away from this place, you will be very sorry if you rent here.

Tami H.

Been battling via email with the legacy of Cedar hill apartments with my lawyer cc in as well. You all lied about coming to my apartment several times. I have recordings.... this complex has the most unprofessional, dishonest, disrespectful staff I've seen!! I'll go to every media outlet to share the issues I've had with you all.. and corporate doesn't answer the phone or return calls... it's ok. We can take this to court. I'm ready

Laney K.

By far the most unprofessional management I have ever encountered, I am pretty sure there is nothing but children running the communities with ZERO knowledge of business or customer service. Every last person that works for the company deserves to lose there employment. I have tried to be nice about the issues we have dealt with and give them the benefit of the doubt, but now our money is being played with it has been OVER a month we have YET to see our deposit, they are COMPLETELY MONEY HUNGRY and do not care about the tenants what so ever... We have found BLACK mold in our townhome and NOT one person in the ENTIRE COOPERATE/MANAGEMENT has done ANYTHING to show consideration of the over all inconvenience’s we have had to deal with and MIND you we only lived in their complex for 60 days that is TWO MONTHS FULL of numerous inconveniences. I could go on for days but we all know where this will be heading. Thanks for being unprofessional so we can do what needs to be done!